Any questions, feedback, or complaints?

We are here to help

At Flik, we value your experience and welcome all feedback. If we have fallen short of your expectations, we appreciate the opportunity to make things right. Our dedicated team will work to resolve your concern promptly and fairly. Every complaint helps us improve our services to better meet customer needs.

How to Reach Us:
Our Process:
  • Receipt of Query or Complaint: You should receive an acknowledgment of your query or complaint within 24 hours, with a unique reference number.
  • Review: A thorough investigation will be conducted.
  • Resolution: You will receive a formal response within 30 business days.
  • Updates: If additional time is needed, we will notify you with a revised timeline.

We are committed to transparent and timely resolutions, and will endeavour to address your query or complaint as soon as we can.